(a) you can notify us. See the Contact Us page for details; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below. The cost to safely and securely return any unwanted items lies solely with the purchaser.
- a) the product has been used
- b) the product is not returned to us in the same condition as you received the product.
- c) the product has been manufactured to individual requirements and/or on a special order basis.
- d) the product has been sold/passed on to a third party. Any goods that are damaged in transit on return to BathroomLuxries.co.uk due to poor packaging or lack of care on your behalf will not be refunded and will be returned to sender. Please ensure all returns are packaged to the same level as when initially received. We require all original manufacturer/branded packaging to be enclosed.
The provisions of these clauses do not affect your statutory rights.
5. Product Guarantees and Warranties
All product warranties and guarantees are provided solely by the product manufacturer and the UK importers. If you have a claim under warranty, the moment you contact us we will act on your behalf to pursue your warranty claim. On most occasions products deemed faulty under warranty will need to be returned to either ourselves or the manufacturer/importer for further inspection, but this will be done in the quickest time possible and treated as a matter of urgency. If good quality images are available we may be able to use these to come to a conclusion. All warranty claims must prove proof of purchase and must be discussed with us before goods are returned. In the event that warranty claim is not deemed valid, we will not be liable for any costs incurred and we will not accept liability for any costs incurred throughout a claim for labour and/or other related charges. Warranty and Guarantee are voided in the event that products have been modified or have been sold on to a third party. The warranty and Guarantees lie solely with the first user.
Bathroom Luxuries Trading as Aqua Bathroom (Twickenham) Ltd
62-64 Richmond Road
Telelphone: 020 8840 9000
Freephone: 0800 051 8386
Fax: 020 8840 3001
Registered Office: 142 Uxbridge Road, Hanwell, London W7 3SL.
Registered No. 7193296. VAT Registration No. 987 8100 77